Last updated: 2 July 2026
We'd rather fix a problem than defend it. This page sets out exactly how complaints move through Yantra4All, and the timelines we hold ourselves to.
Step 1 — Support
Start with Help & support: +91 92895 22099 or customer.service@yantra4all.com. Most issues — re-visits, refunds, billing corrections — are resolved here. Jobs rated below 4★ get a senior re-visit within 24 hours; clear failures are refunded within 48 hours.
Step 2 — Grievance officer
If support hasn't resolved your issue, or you wish to raise a formal grievance under the Consumer Protection (E-Commerce) Rules, 2020:
- Grievance Officer: Dhirendra Tripathy
- Email: grievance@yantra4all.com
- Address: MAK LEDER PRIVATE LIMITED, Plot 36-A, KH No. 181, Dindapur Extn. Road, Phase-1, Shyam Vihar, Najafgarh, West Delhi – 110043, India
Please include your booking/order ID, the issue, and what resolution you're seeking.
Our timelines
- Acknowledgement: within 48 hours of receipt
- Resolution: within 30 days of receipt (typically much sooner)
Beyond us
If you remain dissatisfied, you may approach the National Consumer Helpline (1915 / consumerhelpline.gov.in) or the consumer commission having jurisdiction. Nothing in this policy limits your rights under the Consumer Protection Act, 2019.