Last updated: 2 July 2026
Serviceable areas
Delivery and installation are available in serviceable pincodes shown at checkout. If your pincode isn't serviceable yet, you'll see this before payment — never after.
Slots, not day-ranges
- You choose a delivery/installation slot at checkout. The slot window depends on the category and your location, and is confirmed on your order.
- Where the product needs installation, delivery and installation happen in the same visit wherever serviceable — one slot, one team, tested and demoed before we leave.
- If we need to re-slot, you are informed proactively and offered the next available windows. Repeated slot misses qualify under our cancellation & refund policy.
At the door
- Every delivery is closed with photo proof of delivery and a condition log; serial numbers are captured and warranty registration is initiated where applicable.
- Open-box check: please inspect the unit with the team present. Visible damage or wrong-item issues reported at delivery, or within 48 hours with photos, are resolved by replacement or refund at no cost to you.
- Title and risk in products pass to you on delivery; our installation workmanship cover is described in the service warranty policy.
Spare parts shipped without fitting
- A spare part bought with Deliver only ships from a Yantra warehouse that serves your pincode. The date shown — "Likely by …" — is an estimate, not a commitment; transit time depends on your location.
- You can cancel from your account until the parcel is invoiced for dispatch (after it is packed). The full amount is refunded automatically to your original payment method. Once it is invoiced the order can no longer be cancelled — return the part after delivery instead.
- If the part arrives damaged, or is not the part you ordered, raise a return from your order within 7 days of delivery. We collect it and, once it is checked, refund you in full to your original payment method — or our support team sends a replacement at no charge.
- Deliver only does not include fitting. To have the part fitted, choose Fit by our engineer instead.
Site readiness
To complete installation in one visit, the site needs to be ready: working electrical point of the right rating, water inlet/drain where applicable, and any society/landlord permissions for drilling or outdoor-unit mounting. If the site isn't ready, the team will complete what's safely possible and a free re-visit will be scheduled once it is; repeated failed visits caused by site access may attract a visit charge, always communicated upfront.
Failed delivery & re-attempts
- If you're unavailable at the slot, we attempt to reach you and automatically offer re-slots. After three failed attempts, the order is cancelled and refunded per the refund policy.
- Old-unit exchange pickups (where offered) happen in the same visit as the new delivery and installation.