Effective 26 April 2026
1. One-time service bookings
The refund is worked out from the time you cancel to the start of your slot. The applicable policy is shown on every service detail page and on your booking confirmation.
- Before a technician is assigned: cancel any time from your account — the full amount is refunded to your original payment method.
- After a technician is assigned, cancel through support: full refund 24 hours or more before your slot; up to 50% may be retained between 2 and 24 hours before the slot, towards the technician's time and travel; within 2 hours of the slot, or once the technician is on the way, the visit amount is non-refundable.
- Cancellation charges, where applied, are reviewed by our finance team and never exceed the band above.
- Check-up / visit charge: where a check-up or visit charge applies it is shown before you book, is part of the amount above, and is credited against the repair when you go ahead with us in the same visit.
- If we cancel or cannot serve you (technician no-show, part unavailable, or any other reason on our side): you always get a full refund.
2. Reschedules
You can reschedule a booking from your account free of charge up to 2 hours before the slot (1 hour for a Premium booking), subject to capacity in the chosen window. After 3 reschedules our team confirms the next time with you. A later change is treated as a cancellation under §1.
2A. Premium visit commitment
- Premium is a 1-hour arrival window with a priority technician, for the Premium fee shown before you pay (₹199 unless stated).
- If the technician arrives after the window ends, or the window passes with no arrival, the Premium fee is refunded to your original payment method. You do not need to ask. The service itself is completed at the normal price.
- The refund does not apply if you reschedule the booking, cancel it, are not available or do not give access at the address during the window, or if arrival is prevented by events beyond reasonable control (such as severe weather, civil disruption or government orders).
- Refund timeline: initiated after the missed window is confirmed; usually instant on UPI where your bank supports it, otherwise 5–7 working days.
- This is in addition to your rights under the Consumer Protection Act, 2019.
3. AMC & subscription plans
- AMC plans are refundable on a pro-rata basis within 30 days of purchase, less the cost of any visits already used.
- After 30 days, AMC plans are non-refundable but may be paused once for up to 60 days.
- On cancellation, unused visits are forfeited; future renewals are turned off automatically.
4. Spare parts & product orders
- Spare parts replaced under warranty are non-returnable once installed (per the manufacturer's policy).
- Customer-purchased products (e.g. RO purifiers) follow a 7-day return-on-defect policy. Cosmetic damage must be reported within 24 hours of delivery for it to qualify.
5. Service-warranty claims
Repairs carry a service warranty — 30 days unless the service page states a different period. If the same issue recurs within the warranty window, raise a complaint from your account; we will dispatch a free re-visit. Re-visits are not eligible for a cash refund.
6. How refunds are processed
- Refunds are credited to the original payment method via Razorpay.
- Typical timelines: UPI 1–3 days · Cards 5–7 days · Net banking 3–5 days.
- Storefront bookings are refunded to the original payment method. Bookings paid from wallet are refunded to wallet, where the credit is instant and reusable on any future booking.
- You will receive an SMS / email when the refund is initiated and again when it lands.
7. Disputes
If you disagree with a refund decision, raise a complaint from your account within 7 days. Our customer-care team responds within 24 working hours. Unresolved cases may be escalated to customer.support@yantra4all.com.